On the morning of day one at InvestOps USA 2025, attendees crammed into a packed room for a discussion on consolidating operating models.

Featuring industry-leading figures from Morgan Stanley, Northern Trust, Principal Asset Management, CIBC Mellon and Kennedy Capital Management, the panel engaged in a comprehensive debate about their evolution, enhancing capability and the integration of emerging technologies.

The core of the dialogue centred on navigating the delicate balance between maintaining business-as-usual operations and strategically investing in future-proofing initiatives.

A recurring theme was the shift from a short-term, reactive approach to a long-term, strategic vision, with panellists advocating for a 3-5 year planning horizon. They underscored the importance of aligning operational strategies with evolving client needs, emphasising that understanding client personas and anticipating future demands is paramount. Key business drivers identified included the growing prominence of alternative investments, the expanding retail market, and an unwavering commitment to superior client service.

The discussion then delved into the intricacies of consolidation efforts, with panellists acknowledging the transition from initial platform consolidation to the optimisation of existing infrastructures and data strategies. Data emerged as a linchpin, with a strong emphasis on enhancing data availability and seamlessly integrating legacy platforms with modern data infrastructures. Challenges inherent in consolidation, such as comprehending the intricacies of the book of business and ensuring staff possess a holistic understanding of diverse product types, were acknowledged. Moreover, the panel addressed the persistent challenge of overcoming resistance to change and facilitating the transition from entrenched processes.