Key findings

Transfer points remain the weakest links

Customs clearance (28%) and in-transit handovers (24%) are the most vulnerable stages for temperature excursions.

Technology investment is shifting from monitoring to intelligence

Blockchain (64%), predictive AI/ML (53%), and analytics (54%) are emerging as core tools for resilience.

AI adoption is collaborative, not autonomous

More than half (52%) of respondents say AI provides recommendations but uptake is inconsistent, while 40% report balanced human–AI workflows.

Efficiency and compliance are driving AI use cases

Demand sensing (77%), compliance automation (59%), and digital quality control (48%) are the top priorities.

Scaling AI faces cultural and regulatory hurdles

Internal resistance (70%) and regulatory uncertainty (58%) far outweigh budget as barriers to adoption.

0%

of respondents say they are prepared to meet evolving global regulations